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Customer Support and Service
Level 1 Customer Support
we will help you to cut your expense and tension by providing Level 1 customer support services, providing your customers with a first point of contact for simple service requests, a stellar first impression of your brand, and ultimately Our friendly, knowledgeable agents get to know your business and industry inside and out, and thanks to natural, paraphrased scripting developed with your insight, your clients will never know it’s not you on the other end of the line.
Let our local answering service help you with:
How-To Questions and General Guidance
We can help answer simple questions regarding your website, services, and other general information such as hours of operation, driving directions, warranty info, and so much more.
Product problems and troubleshooting
Sometimes all your customers need is help brainstorming possible solutions to simple concerns. We will walk your customers step-by-step through troubleshooting procedures, and attempt to shine a light on solutions they hadn’t considered before.
Account management
Lost passwords? Subscription preferences? Updates to credit card information? We’ve got you – and your customers – covered.
Escalation
In the event our team cannot answer a customer query or solve an issue, calls will be quickly transferred to your Level 2 support personnel, along with detailed notes.
Level Up Your Customer Service
Focus provides Level 1 customer support services 24 hours a day, 7 days a week.
You set the tone and let our 24-hour answering service handle the rest:
Step 1
clients are greeted based on your specifications.
Step 2
Messages are delivered in the method of your choosing: text, email, cell phone, and more.
Step 3
Escalation is based solely on your practices and protocols.
Step 4
Callers will never be sent to voiil or placed on hold so we can answer a different call.cema Your complete satisfaction – and your customers’ – is our primary goal. Call Focus today to schedule a consultation.
Our Team
Meet the Experts Behind Our Success
Client Ratings
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Why Choose Us
Empowering Your Business to Thrive
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Proven Expertise
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Innovation and Adaptability
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Comprehensive Services
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Dedicated Support
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Unlock Your Potential, Reach Out and Transform Your Business!
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Testimonials
Success Stories From Those Who Know Us Best
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Satisfied Clients
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Client
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Client
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Client
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Services
Work Days
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